At GeoTrust, we know the value of world-class customer care. We are committed to providing quality customer service and support and delivering all of the resources needed to successfully use our solutions and products. Our Client Services team provides quick, accurate and professional responses regarding all aspects of GeoTrust products and the environments in which they operate. We give you the security of knowing there’s someone there to focus on technical issues, while you focus on the business of security.
We have differing levels of support, tailored for your organizations needs:
Standard Support
- Standard office hours support
Gold Support
- 8 a.m. to 8 p.m. EST Monday through Friday
- Priority call Handling
- Self-Service Support Portal
- User Groups
Platinum Support
- 24x7x365 Support
- Account Management
- Self-Service Support Portal
- Bi-annual business reviews
- Executive sponsor
- Welcome package
- Users groups
The Value of World-class Customer Care
At GeoTrust, we know the value of world-class customer care. Our Client Services team is committed to providing quality customer service and delivering all of the tools and resources needed to successfully use our solutions and products. Our highly knowledgeable team of skilled professionals is poised to take immediate action to solve any technical challenges that may arise. We aim to consistently go the extra mile to deliver 110% to all our clients’ service needs, and anything less is simply not good enough.
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